Can you order an item at a specific date and time?
We always try our best to order high demand items quickly after their order period opens but some time and dates could be difficult. Whether we can assist depends on what day and time the item releases, if it is outside office hours (10am-7pm JST, Monday to Friday minus Public Holidays) we can attempt to order as soon as the item releases however there is an additional fee for this service of 1000 yen. If within office hours we can attempt to purchase without an extra fee.
If you are unsure about an item please contact us with a link to the item details and we will let you know if we can order at the specified time and whether there will be an additional fee.
In the event the item sells out before we are able to purchase we will refund the order in full.