How can I cancel my order?
You may request a cancellation if we have not already purchased the item. Please contact us via your order page to arrange a cancellation if desired.
However please note that due to the unique nature of custom ordered items, we are unable to process any refunds or exchanges if we've already purchased goods on your behalf. In some rare cases where the store accepts returns we may be able to accommodate this request but most Japanese stores have a strict no return policy.