Testimonials
Trustpilot
You can read our most recent reviews on our Trustpilot page.
Stuff From Japan, Quickly
A good idea for Gizmodo-fans and their close friends and relatives. Essentially, White Rabbit can find and purchase anything from Japan you’d like. These things have been around for years, but these guys kind of know what’s up…they’re rocking the gamesofts.
GIZMODO.com
At first I thought too good to be true.
If you ever tried to order items from Japan you’re either stuck with the language barrier and with shops unwilling to send items overseas. Enter White Rabbit Express: You tell them your desired Japanese product and they send it to you.
That easy? Yes.
My request wasn’t easy to get – it was out of production. Their staff found it on a Japanese auction site and quickly provided me with the price, the shipping charges and their very reasonable service fee. I gladly accepted it and only a few days later the beloved item found its way from Japan to Munich, Germany.
So, it’s nearly too good to be true, but it is true.
Marc (Munich, Germany)
Quick to Respond…Very Competitive Price
I bought the new Pentax 645D camera through White Rabbit Express in September of 2010. Max and his team were great to deal with, always quick to respond, and got me the camera at a very competitive price. I would highly recommend them.
Nick Devlin, Canada
What a wonderful service!
The kind and friendly staff are very fast to get me my favorites in Japanese fashions, accessories and cosmetics that are impossible to find outside Japan! Thank you so much, White Rabbit Express!
Kendall Maryland, U.S.A.
I wanted to thank you for the quick shipment. Today it arrived at my door. Two days from Tokyo to Holland!! Hope to do business in the future.
Conrad
The next best thing to being in Japan yourself
This service is the next best thing to being in Japan to purchase items yourself. They are quite courteous and helpful, and they are willing to go the extra mile for any order. They also ship incredibly fast – my order arrived literally a week after it was placed! I’ll definitely use this service again. Thanks, Max!
Felix
I can’t recommend this service highly enough
I am most struck by their willingness to find EXACTLY what you are looking for – and getting your stuff to you safely and in mint condition. I am also very impressed with the personal communications – it’s like chatting with a friend and getting their advice and help on a shopping expedition. No price gouging, no hassle shopping.
This service is truly like having a friend in Japan. I will continue sending my wish lists to White Rabbit Express.
And – special thanks Max for finding the last bags of soya popcorn in the world – and getting them to me safely! They are going fast!
Susan, North Carolina, U.S.A.
I’ve been looking for rare manga for a long time & this service found it for me. Fast shipping too. Thank you very much!
Chloebs
The guys at White Rabbit Express are great
At a time when nearly everything is being produced in China, this service is a godsend to folks who want the QUALITY of Japanese goods. This service is clear and easy to understand, and the shipping is fast. Max and company go to great lengths to locate exactly what you want. I recommend them highly!!
Anton
Fast shipping every time!
I have ordered a few times using this service and every time I did everything went smooth and the shipping was FAST!
The very first time I ordered I was a bit skeptical about the whole arrangement so I ordered something that wasn’t of too high a value. Less than a week later I received the item in the mail. White Rabbit Express is the real deal, and now I solely special order all my Japanese items through them.
Thank you White Rabbit Express! The very least I can do is write this review for you.
John Arguelles
I regularly purchase goods from Japan and have been using White Rabbit Express for several years. I tried other services, but they were too expensive, not as organized, or really slow to ship—sometimes taking weeks.
I deal with everyone at White Rabbit Express on a first name basis, and their staff, a mix of Japanese and Westerners, are really helpful. The service is very fairly priced, goods are immaculately packaged, and I just have no reason to go anywhere else. Highly recommended.
Edwin Bradford, User Interface Artist, Electronic Arts, UK
El resultado no pudo haber sido mejor, tanto en precio como en servicio.
Es la primera vez que realizo una compra a través de esta web y el resultado no pudo haber sido mejor, tanto en precio como en servicio.
La comunicación fue perfecta y me informaban puntualmente acerca del pedido. El envio fue rápido y perfectamente embalado (a Tenerife/ España). Como he dicho antes, de lo mejor y sin duda, repetiré.
Saludos.
Carlos
What would I do without it?
THE BEST THING EVER! Thanks so much! I posted a request on Sunday, and my item was found, and posted by Tuesday! White Rabbit Express, thank you so, so much! I can’t say thank you enough! Will be buying again soon!
Max Forrest