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Frequently Asked Questions

What Methods of Payment Do You Accept?

We accept payment by Paypal, Visa, MasterCard, American Express and Discover via our secure payment gateway.

Can you consolidate several packages and ship them together?

Yes, we can hold your packages until multiple boxes arrive, repack them, and ship them together. Consolidating multiple packages reduces the total weight, so you may save on actual shipping costs.

Rules & Restrictions

No Cash on Delivery

We do not accept Cash on Delivery (COD). When checking out from an shopping site, be sure you pay in advance by credit card and do not select “cash on delivery” or some pay later option. Use our  Proxy Buying Service instead if you need help completing the payment.

Package Size and Weight Limitations

Ensure the total weight and size of your package will not exceed the limit permitted for your country. Any item exceeding the limits of Japan Post will ship by Fedex only. 

Import/Export Restrictions

It is your responsibility to ensure that there are no laws or provisions against shipping your package from Japan to your country. We cannot accept any responsibility for a package which is rejected by Japan Post or by your Customs authority.

Review these guidelines governing restricted items from Japan. Please contact us if you have additional questions or concerns about shipping something from Japan.

We have listed some local customs website you can check for more details regarding importing, if your country is not listed below please search for your local customs authorities webpage online.


New Zealand:

Hong Kong:

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