Can I change my customs value?
Yes, we can adjust the item value!
All international shipments require a customs declaration. By default, we will use the actual item price on shipping documents. If you'd like to correct the customs value of your package, follow these steps:
1. Proceed through Shipping Checkout
We cannot edit the customs value for your package until after you have paid for international shipping. Be sure to pay for international shipping before contacting us.
2. Email your customs change request
Email us after paying for international shipping. In your email, please include the following information (not including this may result in your request not being processed):
- Add '#UNDERVALUE' to the subject of your email to indicate your request
- Provide the PX ID of the package you want to adjust the value for (not the order ID)
- Let us know the new value you would like to declare for your package
We will let you know when we have finished processing your request.
Customs regulations require the purchase price for each item. Entering false information could delay your shipment, and Customs officials may require a merchant invoice. Customs agents may also decide on a new value for your package if they determine the declared value is artificially low.
Finally, in the case a package is lost or damaged, incorrect information can impact of amount you can received from an insurance claim.
Unfortunately, we cannot mark packages as “Gift”.
We designate all packages as Merchandise on the shipping documents.
How much customs tax must I pay?
Customs Tax is not included in our service fees or shipping charges.
We are not familiar with all the Customs rules for the 125 countries we ship too. As these rules are changing all the time, we encourage you to contact your local Customs office if you have specific questions about their rules and regulations.