How long does it take to process a refund ?

We usually process refunds within 1 business day.

However, another few business days might be necessary for the refund to appear on your Paypal account or your bank statement.

If, after several days, the refund is still not processed by your payment authority, we recommend contacting either Paypal and/or your credit card company which will be more adequate to work with you to resolve the issue.

Payment Authorization

A payment authorization is different from an actual charge. If we void or cancel a payment authorization, it will not be processed the same way a refund is.

We recommend contacting your payment authority (banks, credit card companies or Paypal) to ask them how authorizations work for your payment method. 

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