What are your service fees ?
Simply add an item to your cart, to get a quote with all our service fees included, instantly!
This quote does not include shipping to your location, which is billed separately.
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Buying Service Fees
White Rabbit Express applies the following service fees to buying service orders. Our minimum fee is $11.00.
| Fee | Description |
|---|---|
| $1.00 Per Item Fee | This is charged once for each unique item added to the cart. If you purchase 5 of the same item the per-item fee is charged once only. For Mercari only, the Per Item Fee is $10. |
| $4.00 Per Shop Fee | This is charged once for each unique shop you need us to purchase from. |
| 9.9% Service Fee | A service fee of 9.9% is added to your item total. |
These fees do not cover expenses we may incur from stores such as Domestic Shipping or COD/Bank Transfer fees. We allow you to pre-approve an amount to cover these expenses when submitting a request. For many stores, these fees will not be applicable and we always charge actual rates that are charged to us by the store.
If the above fees do not equal $9.00 you will instead be charged the minimum service fee of $9.00.
Yahoo Auctions, Paypay Fleamarket, Fril (Rakuma)
As auctions, Otamart and Fril (Rakuma) must be processed individually we charge the $4.00 per shop fee for each link in the cart. If you purchase multiple items from the same seller it is still $4.00 per link.
Mercari
As Mercari is more involved than many other websites and must be processed individually we charge the $4.00 per shop fee for each link in the cart as well as $6 per item. If you purchase multiple items from the same seller, it is still $4.00 per link for the shop fee and $6 per item for the per-item fee.
Essentially, this means Mercari items are charged $10.00 per item plus our percentage service fee.
Special Cases
- Convenience Store Payment: 1250 yen
- Outside of Business Hours Purchase: 2000 yen
- In-Store Pickup Fee: from 2000 yen per 30 minutes + train fares
You can check the different fees associated with special cases here. For any inquiries or special requests, contact us at help@whiterabbitexpress.com.
What's Included
All of the following are included when you use our buying service.
Personal Assistance
Our shopping assistants are here to help.
Free Consolidation
We consolidate buying service packages at no additional cost.
Free Repacking
We repack your items for international shipment at no additional cost for most items (We may need to charge for special handling of very large or delicate items).
Pre-order and Pre-Release
We can handle pre-order and pre-release items.
100% Moneyback Guarantee
If we can't buy your item, you get a full-refund.