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Buying Service Fees

White Rabbit Express applies the following service fees to buying service orders. Our minimum fee is $8.

Fee Description
$1.00 Per Item Fee This is charged once for each unique item added to the cart. If you purchase 5 of the same item the per item fee is charged once only.
For the Mercari website only the Per Item Fee is $4.
$4.00 Per Shop Fee This is charged once for each unique shop you need us to purchase from.
9.9% Service Fee A service fee of 9.9% is added to your item total.

These fees do not cover expenses we may incur from stores such as Domestic Shipping or COD/Bank Transfer fees. We allow you to pre-approve an amount to cover these expenses when submitting a request. For many stores these fees will not be applicable and we always charge actual rates that are charged to us by the store.

If the above fees do not equal $8 you will instead be charged the minimum service fee of $8.

Yahoo Auctions, Otamart, Fril (Rakuma)

As auctions, Otamart and Fril (Rakuma) must be processed individually we charge the $4 per shop fee for each link in the cart. If you purchase multiple items from the same seller it is still $4 per link.

Mercari

As Mercari is more involved than many other websites and must be processed individually we charge the $4 per shop fee for each link in the cart as well as $8 per item. If you purchase multiple items from the same seller it is still $4 per link for the shop fee and $8 per item for the per item fee. Essentially this means Mercari items are charged $12 per item plus our service fee.

Special Cases

  • Convenience Store Payment : 1250 yen
  • Outside of Business Hours Purchase : 2000 yen
  • In-Store Pickup Fee : from 2000 yen per 30 minutes + train fares

You can check the different fees associated with special cases  here. For any inquiries or special requests, contact us at help@whiterabbitexpress.com.


What's Included

All of the following is including when you use our buying service.

Personal Assistance

Our shopping assistants are here to help.

Free Consolidation

We consolidate buying service packages at no additional cost.

Free Repacking

We repack your items for international shipment at no additional cost for most items (We may need to charge for special handling of very large or delicate items).

Pre-order and Pre-Release

We can handle pre-order and pre-release items.

100% Moneyback Guarantee

If we can't buy your item, you get a full-refund.

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